Tag Archives: terminal emulation

Leading Apparel Distributor (SL & SAP Console User) On The Benefits of Stay-Linked

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We don’t receive glowing emails from customers and partners every day – just several time a week.

We sure don’t hear about comments like this being sent to Wavelink, or device manufacturers, about their emulation products – do you?

Here’s one of our latest from a leading developer, marketer, and distributor of branded apparel, footwear, and accessories. They use Stay-Linked to connect to SAP Console.

Thank you all for your help and support on the RF gun issue we were experiencing in our West coast facility. Not surprisingly, the main issue was internal to the wireless network — contention between access points. The Echo test that you recommended we use was invaluable. It allowed us to find the dead spots on the floor even though they did not drop when testing with a laptop running a wireless card. Testing with the actual RF guns made all the difference. By turning off some APs the coverage has improved and seems to be fine now.

I really appreciate the tools and support that you provided to help us narrow in on the problem and solve it, even though the issue was not directly related to StayLinked. You guys not only have a great product but have consistently provided outstanding advice and support. If (Company) can ever help you all in any way, say by providing a customer reference, please do not hesitate to ask.

Thanks again,

- (Name)

Director of Distribution Systems

Comments like this aren’t unusual for us. You can see several of them here in our Blog. It’s great to have so many satisfied and happy customers.

Flattery – From a Major Retailer

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Dec, 2009 – Comment by Tom and Eric – new Stay-Linked customers who were using the “free pre-licensed” emulator that was included with the equipment they bought.

Like a lot of companies, they tried to make the emulation work – it just wasn’t reliable. Where’s the value in that? So they switched to Stay-Linked.

“Thanks for being flexible and accommodating.  Stay-Linked continues to be a partner that I proudly say we do business with.  You have a solid product with top notch customer service.”

To which the head of Distribution Systems added…

“I agree 100%. You all have a great product and great service. If you ever need someone to act as a reference, feel free to reach out to us.”

It’s a shame they wasted so much time trying to get the free “emulation lite” to work.

Psion Teklogix Pre-Loading Stay-Linked Terminal Emulation

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Psion Teklogix Newest “Stay-Linked Ready” Partner

Rugged Mobile Computers Shipping With Stay-Linked Terminal Emulation Client Pre-Loaded

Stay-Linked Corporation today announced that Psion Teklogix Corporation will begin shipping their rugged mobile computers as “Stay-Linked Ready™” with Stay-Linked client software pre-loaded.

When connected to Stay-Linked server and administrator software (included with the purchase of user licenses), Psion Teklogix users will enjoy the full range of unique benefits enabled by Stay-Linked’s award-winning design.   Read the full release

This is a great reason for our resellers to sell Psion devices. It simplifies the roll out process for your customers.

Continue reading →

Support: AML7100 – Configuring Barcodes

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When using Stay-Linked on the AML7100, it is important to configure the scan engine to include a prefix and suffix . These symbols allow the Stay-Linked client to identify data that is scanned instead of data that has been manually typed. By default, we recommend using a caret symbol ( ^ ), but you are welcome to use any other symbol that would not appear in your barcode data.

In the AML7100 menu system, choose Local Settings > Barcode Options > Barcode Edit Options > Preamble / Postamble

Once these values are set, you should be able to see your barcode data in the Stay-Linked client Tools > Scan Test dialogue.

If your scanner has been configured, and your data appears in the Stay-Linked scan test, we would want to enable logging in the Stay-Linked server settings to further troubleshoot your issue.

I hope this is helpful.

“Better than Wavelink in so many ways…”

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Another Stay-Linked VAR commenting on our product and support. This one received a few days ago – September 2009.

“Thanks a ton for getting these guys up and running so quickly. Your solution is superior to Wavelink in so many ways, but the knowledge and effort you guys put in is the reason I try to convert all my clients!

Thanks again!

Andy”

Please see our website and see all the benefit of the Stay-Linked product. And don’t forget that our support is the best in the industry!

When are RF Devices Like Cell Phones?

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ANSWER: When you have problems with connections that cause frustration and inefficiency, but you just put up with poor service from your provider. So you just reconnect (redial) and try again. And again.

Then, you need to restart the host session (if the host hasn’t locked you out), sign back in, navigate through menus back to the screen you were on, enter the applicable order / customer / quote number if you remember, and hope you didn’t lose anything when the session ended. (Sound familiar?)

SOLUTION: Run Stay-Linked on your RF and cellular devices and you’ll never lose your host session again.

You may still have occasional network or cellular interruptions – that’s the nature of RF and cellular service. But your server session will still be there when you get back. No need for those other steps you do today. Simple!

Try THAT using any other emulator – even with their proxy server or controller “patches.” They just aren’t capable of doing what Stay-Linked does by design – protect your host session NO MATTER WHAT!

Check out why Stay-Linked just works better. Eliminate the frustration and improve the inefficiencies.

Pragma Systems and Stay-Linked – Unbeatable!

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For a limited time, Stay-Linked and Pragma Systems are offering a Best-of-Breed combination for free.

If you use a Windows server as your telnet host, Stay-Linked will give you an unlimited, enterprise version of the Pragma Telnet or Pragma SSH server with the purchase of 20 Stay-Linked licenses. (Of course limitations apply! One free server per customer. That’s all.) That’s a $1,400.00 value – FREE!

ATTENTION SAP CONSOLE USERS:
The Pragma Server can run virtually unlimited users simultaneously. Unlike the softworks servers that can only handle about 20 users, Pragma Servers don’t even breathe hard with hundreds of user connections at once. Think of all the hardware you could repurpose if you didn’t need them to support all that old-school telnet/SSH technology!

Just contact your equipment or software reseller for an evaluation. Or you can go to the Stay-Linked evaluation request page directly.

Once you try Stay-Linked – especially with the Pragma’s Servers – you’ll never want to use those old free emulators, servers or “controllers” again. Over 95% of people who try Stay-Linked buy Stay-Linked. And the bundled Pragma server just make the solution better.

Network Issues? SL to the Rescue!

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Stay-Linked was designed with built-in diagnostics to help identify and resolve network issues. With comprehensive logging by both our server and clients components, we know when there is an issue.

  • We identify when packets are dropped by the network
  • We can see what the server and client sent
  • We see what was received
  • We can perform “Trace Routes” from the client
  • We can do echo tests to show the user what happens with each keypress
  • And many more…..

If your network reliability – either wired or wireless – isn’t quite reaching the mythical “99.9999%” reliability, we can help identify the most likely network component that’s causing the problem. BUT, with Stay-Linked, many of our customers stop trying to correct that last illusive network bug. With Stay-Linked it may not matter because your sessions NEVER drop.

Stay-Linked’s UDP protocol makes it all possible. With TCP, if there’s a network issue, you’re going to feel it at the other end of the RF network. Whit Stay-Linked it may not matter anymore!

Visit the Stay-Linked website to download a free trial. If you have network issues, give us a call and let us help solve them!

And remember, Stay-Linked now come pre-loaded at the factory on several devices. See a list of the Stay-Linked Ready manufacturers on our website.

Yet Another Deal Saved by Stay-Linked….

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In a message from a Manufacturer’s Channel Manager to Stay-Linked’s Technical Support department…

“We received confirmation on Friday afternoon that (Customer) is going with us. Thanks so much for your support. They are starting out with XXX units – but many more to come. And, we now have a very good story to tell. Thanks again for all your help – this was truly lost (to Manufacturer) – you guys turned it around for us.”

What the Channel Manager DIDN’T say was that they won the business away from a competing manufacturer that supplies a “Free” client-side telnet application. Clients quickly see that the “Free” telnet is like trying to use Microsoft “Office-Lite” – you might get some functions you need, but you’ll never get the REAL BENEFITS.

Visit the Stay-Linked website to see why so many companies are switching to Stay-Linked Emulation.

And be sure to check the links on our Blog to see “The Stay-Linked Difference”.

New Version 9.1 – Released July 28, 2009

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Stay-Linked Announces Release of Latest Version

In our ever-continuing drive to enhance on our already technology leading Terminal Emulation (TE), device management and voice-enabled products, Stay-Linked today released our latest set of updates and enhancements – version 9.1, Build 139.

Take a look at the list of enhancements and improvements below. This is just the latest example of how our customers benefit from the advanced capabilities of Stay-Linked. It’s also the reason so many of our customers continually renew their annual maintenance contracts with us – to benefit from our constant improvements.

Even the best can get better!

Key features include:

Barcode Management Improvements
• Added support for ‘Regular Expressions’ to provide extremely flexible manipulation of barcode data.
• Added ‘Auto-CHECK(FE) Emulation Property’ to append a FIELD EXIT to barcodes on CHECK(FE) 5250 fields.
• Enhanced the “Clear Field on Data Entry” feature of the Telnet Host Entry to support SCAN data also.

Stay-Linked Host API Improvements
• Added support for a user-configurable ‘Host API Separator Character’.
• Enhanced ‘Scanner Control’ Host API to include beeper options.

Device Management Improvements
• Allow DM-capable devices in selected ‘Device Groups’ be automatically added to the ‘Managed Devices’ list.
• Allow ‘Device Names’ to be displayed in the ‘Connections List’ for clients running ‘DM Only’ sessions.

Stay-Linked Administrator Improvements
• Greatly improved the display and reporting of ‘Session Status’ in the Administrator ‘Connections List’.
• Added display of ‘Server Version’ with the ‘Server Build’ in the ‘Server List’ of the Administrator.
• Added display of ‘OS Name and Version’ and the ‘Java Version’ in the ‘Server List’ of the Administrator.
• Easily add new Keyboard Maps from the ‘Connection Details’ screen in the Administrator during ‘eSP0003’ error.
• Improvements in communications handling between the Administrator and the Server.
• Display the Client CRC value on the ‘Connection Details’ screen in the Administrator.
• Display detailed Client and Server IP and Port information in the ‘Connection List’ and ‘Connection Details’.
• Added right-click and copy to clipboard for some data elements in the Administrator ‘Connection Details’ dialog.
• Allow alphabetical sorting of entries in the ‘Settings’ drop-down list on the ‘Client Settings’ dialog.

Assorted Enhancements and Improvements
• Support ‘Transfer Session’ to a device that is showing the ‘WSID IN USE’ message.
• Added the ‘Session Uptime’ to the ‘Session Info’ screen available from the Stay-Linked Menu on the device.
• Added support for a ‘Session Inactivity Timeout Script’ to be run before inactive sessions are terminated.
• Improved support for German-language Windows Servers.
• Expanded tap-spot zones for various server-side prompts on the client screens.
• Assorted server protocol improvements when supporting WWAN/Cellular connections through a firewall.
• Added support for a new [devicetype] substitution value that can be used in scripts, etc.
• Added additional reliability improvements for License Pool Server Interval processing.
• Enhanced Server-side Log File management.
• Assorted Administrator and Server minor fixes.