Bob works for a major meat producer. Even when the problem isn’t really Stay-Linked, we often use our built-in diagnostics to help our customers find the “Real” problem with their environment. Below is a comment about one of those times….

Mark,

Now that it’s not 2am and I can think more clearly I wanted to share my thanks with you and your whole team at Stay-linked.

I was very impressed by the knowledge, dedication, and willingness to help from everyone I talked to last night. Those people included Ted, John, Justin, and you. I want to especially thank John, as he was on vacation and still was very willing to help me troubleshoot until someone else was able to step in.  Even though the problem was OS/Java related, your whole team was very helpful and didn’t just dump it off like some vendors might.

Thanks,

–Bob

It really is amazing how few of our tech support calls are really for Stay-Linked problems. Over 60% of our calls relate to environmental issues – not Stay-Linked. And we almost always help solve the issue for our customer. (BTW – another 20% of our calls are just for simple password reset questions – they forget the password to access Stay-Linked’s Administrator because they just don’t have to worry about Stay-Linked once they install it.)

Does your vendor have stats like this? Why not? Try us out and let us help make your life easier too.