Mark,

Now that it’s not 2am and I can think more clearly I wanted to share my thanks with you and your whole team at Stay-linked.

I was very impressed by the knowledge, dedication, and willingness to help from everyone I talked to last night. Those people included Ted, John, Justin, and you. I want to especially thank John, as he was on vacation and still was very willing to help me troubleshoot until someone else was able to step in.  Even though the problem was OS/Java related, your whole team was very helpful and didn’t just dump it off like some vendors might.

Thanks,

–Bob

It really is amazing how few of our tech support calls are really for Stay-Linked problems. Over 60% of our calls relate to environmental issues – not Stay-Linked. And we almost always help solve the issue for our customer. (BTW – another 20% of our calls are just for simple password reset questions – they forget the password to access Stay-Linked’s Administrator because they just don’t have to worry about Stay-Linked once they install it.)

Does your vendor have stats like this? Why not? Try us out and let us help make your life easier too.

“The Screen Recognition Feature is a very convenient tool.  It gives us a level of control that we never had before.  It allows us to make changes in house rather than paying for a software change.  It is easy to use, and didn’t take long to learn.  I see this tool saving time and money as well as improving the customer experience for all of our users.” — Josh, Systems & Technology Analyst

Thanks Josh. Glad you like the new feature.

Screen Recognition – added to version 10 of Stay-Linked’s Server and Administrator – is host-based. So it’s fast, reliable, and affects all devices instantaneously – without having to download changes to the devices.

Using Screen Recognition you can quickly add actions not available from the host application – including speech commands, displaying messages, locking the scanner, beeping the device, etc. You can also reformat screens any way you want. And it’s all accomplished using Stay-Linked’s GUI Administrator.

Request a 30-day trial from here.

We sure don’t hear about comments like this being sent to Wavelink, or device manufacturers, about their emulation products – do you?

Here’s one of our latest from a leading developer, marketer, and distributor of branded apparel, footwear, and accessories. They use Stay-Linked to connect to SAP Console.

Thank you all for your help and support on the RF gun issue we were experiencing in our West coast facility. Not surprisingly, the main issue was internal to the wireless network — contention between access points. The Echo test that you recommended we use was invaluable. It allowed us to find the dead spots on the floor even though they did not drop when testing with a laptop running a wireless card. Testing with the actual RF guns made all the difference. By turning off some APs the coverage has improved and seems to be fine now.

I really appreciate the tools and support that you provided to help us narrow in on the problem and solve it, even though the issue was not directly related to StayLinked. You guys not only have a great product but have consistently provided outstanding advice and support. If (Company) can ever help you all in any way, say by providing a customer reference, please do not hesitate to ask.

Thanks again,

- (Name)

Director of Distribution Systems

Comments like this aren’t unusual for us. You can see several of them here in our Blog. It’s great to have so many satisfied and happy customers.

Like a lot of companies, they tried to make the emulation work – it just wasn’t reliable. Where’s the value in that? So they switched to Stay-Linked.

“Thanks for being flexible and accommodating.  Stay-Linked continues to be a partner that I proudly say we do business with.  You have a solid product with top notch customer service.”

To which the head of Distribution Systems added…

“I agree 100%. You all have a great product and great service. If you ever need someone to act as a reference, feel free to reach out to us.”

It’s a shame they wasted so much time trying to get the free “emulation lite” to work.

“Thanks a ton for getting these guys up and running so quickly. Your solution is superior to Wavelink in so many ways, but the knowledge and effort you guys put in is the reason I try to convert all my clients!

Thanks again!

Andy”

Please see our website and see all the benefit of the Stay-Linked product. And don’t forget that our support is the best in the industry!

“We received confirmation on Friday afternoon that (Customer) is going with us. Thanks so much for your support. They are starting out with XXX units – but many more to come. And, we now have a very good story to tell. Thanks again for all your help – this was truly lost (to Manufacturer) – you guys turned it around for us.”

What the Channel Manager DIDN’T say was that they won the business away from a competing manufacturer that supplies a “Free” client-side telnet application. Clients quickly see that the “Free” telnet is like trying to use Microsoft “Office-Lite” – you might get some functions you need, but you’ll never get the REAL BENEFITS.

Visit the Stay-Linked website to see why so many companies are switching to Stay-Linked Emulation.

And be sure to check the links on our Blog to see “The Stay-Linked Difference”.

• You do not know me,  I am a (Manufacturer) Channel Manager in Canada.  I work closely with (VAR name). I wanted to reach out to you and let you know what a great job your Stay-Linked team did to assist with an account that (VAR name) and (Manufacturer) are working on.  Your team (including Mark McGary & Soozy Lund) should be commended for their efforts.
  - from a device manufacturer’s Channel Manager
• Your support team is excellent.  Especially Justin.  He has been really great helping our support team to get to know Stay-Linked.
  - from a Stay-Linked VAR
• Thanks for all your help, and if you’d care to pass this along to sales or management, the ease of doing this switch (downloads and installs, nothing to do on the handhelds) and your help getting it done is the reason these guys are going to keep Stay-Linked. They were thinking of trying to go back to the old software now that they have newer hardware in the building. So thanks again, and nice work keeping a customer on board with great customer service and an excellent product.
  - from a Stay-Linked VAR