More Praise for Stay-Linked Tech Support

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Bob works for a major meat producer. Even when the problem isn’t really Stay-Linked, we often use our built-in diagnostics to help our customers find the “Real” problem with their environment. Below is a comment about one of those times….

Mark,

Now that it’s not 2am and I can think more clearly I wanted to share my thanks with you and your whole team at Stay-linked.

I was very impressed by the knowledge, dedication, and willingness to help from everyone I talked to last night. Those people included Ted, John, Justin, and you. I want to especially thank John, as he was on vacation and still was very willing to help me troubleshoot until someone else was able to step in.  Even though the problem was OS/Java related, your whole team was very helpful and didn’t just dump it off like some vendors might.

Thanks,

–Bob

It really is amazing how few of our tech support calls are really for Stay-Linked problems. Over 60% of our calls relate to environmental issues – not Stay-Linked. And we almost always help solve the issue for our customer. (BTW – another 20% of our calls are just for simple password reset questions – they forget the password to access Stay-Linked’s Administrator because they just don’t have to worry about Stay-Linked once they install it.)

Does your vendor have stats like this? Why not? Try us out and let us help make your life easier too.

Screen Recognition Done Right

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We appreciate comments from happy customers. This one is from a major sporting goods retailer about their use in a distribution center.

“The Screen Recognition Feature is a very convenient tool.  It gives us a level of control that we never had before.  It allows us to make changes in house rather than paying for a software change.  It is easy to use, and didn’t take long to learn.  I see this tool saving time and money as well as improving the customer experience for all of our users.” — Josh, Systems & Technology Analyst

Thanks Josh. Glad you like the new feature.

Screen Recognition – added to version 10 of Stay-Linked’s Server and Administrator – is host-based. So it’s fast, reliable, and affects all devices instantaneously – without having to download changes to the devices.

Using Screen Recognition you can quickly add actions not available from the host application – including speech commands, displaying messages, locking the scanner, beeping the device, etc. You can also reformat screens any way you want. And it’s all accomplished using Stay-Linked’s GUI Administrator.

Request a 30-day trial from here.

Removing Wavelink TE from MC9060

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We are often asked by customers how to remove the Wavelink TE from Motorola / Symbol devices. We often point them to this Morotola / Symbol article for instructions.

We thought it might be helpful to our customers to reference it here also. (It’s amazing how many times we get this question. I wonder why?)

https://docs.symbol.com/KanisaPlatform/Publishing/916/WID-00029_f.SAL_Public.html

It would be nice if Motorola / Symbol did this for all their devices!

Leading Apparel Distributor (SL & SAP Console User) On The Benefits of Stay-Linked

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We don’t receive glowing emails from customers and partners every day – just several time a week.

We sure don’t hear about comments like this being sent to Wavelink, or device manufacturers, about their emulation products – do you?

Here’s one of our latest from a leading developer, marketer, and distributor of branded apparel, footwear, and accessories. They use Stay-Linked to connect to SAP Console.

Thank you all for your help and support on the RF gun issue we were experiencing in our West coast facility. Not surprisingly, the main issue was internal to the wireless network — contention between access points. The Echo test that you recommended we use was invaluable. It allowed us to find the dead spots on the floor even though they did not drop when testing with a laptop running a wireless card. Testing with the actual RF guns made all the difference. By turning off some APs the coverage has improved and seems to be fine now.

I really appreciate the tools and support that you provided to help us narrow in on the problem and solve it, even though the issue was not directly related to StayLinked. You guys not only have a great product but have consistently provided outstanding advice and support. If (Company) can ever help you all in any way, say by providing a customer reference, please do not hesitate to ask.

Thanks again,

- (Name)

Director of Distribution Systems

Comments like this aren’t unusual for us. You can see several of them here in our Blog. It’s great to have so many satisfied and happy customers.

Flattery – From a Major Retailer

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Dec, 2009 – Comment by Tom and Eric – new Stay-Linked customers who were using the “free pre-licensed” emulator that was included with the equipment they bought.

Like a lot of companies, they tried to make the emulation work – it just wasn’t reliable. Where’s the value in that? So they switched to Stay-Linked.

“Thanks for being flexible and accommodating.  Stay-Linked continues to be a partner that I proudly say we do business with.  You have a solid product with top notch customer service.”

To which the head of Distribution Systems added…

“I agree 100%. You all have a great product and great service. If you ever need someone to act as a reference, feel free to reach out to us.”

It’s a shame they wasted so much time trying to get the free “emulation lite” to work.

Psion Teklogix Pre-Loading Stay-Linked Terminal Emulation

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Psion Teklogix Newest “Stay-Linked Ready” Partner

Rugged Mobile Computers Shipping With Stay-Linked Terminal Emulation Client Pre-Loaded

Stay-Linked Corporation today announced that Psion Teklogix Corporation will begin shipping their rugged mobile computers as “Stay-Linked Ready™” with Stay-Linked client software pre-loaded.

When connected to Stay-Linked server and administrator software (included with the purchase of user licenses), Psion Teklogix users will enjoy the full range of unique benefits enabled by Stay-Linked’s award-winning design.   Read the full release

This is a great reason for our resellers to sell Psion devices. It simplifies the roll out process for your customers.

Continue reading →

Support: AML7100 – Configuring Barcodes

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When using Stay-Linked on the AML7100, it is important to configure the scan engine to include a prefix and suffix . These symbols allow the Stay-Linked client to identify data that is scanned instead of data that has been manually typed. By default, we recommend using a caret symbol ( ^ ), but you are welcome to use any other symbol that would not appear in your barcode data.

In the AML7100 menu system, choose Local Settings > Barcode Options > Barcode Edit Options > Preamble / Postamble

Once these values are set, you should be able to see your barcode data in the Stay-Linked client Tools > Scan Test dialogue.

If your scanner has been configured, and your data appears in the Stay-Linked scan test, we would want to enable logging in the Stay-Linked server settings to further troubleshoot your issue.

I hope this is helpful.

“Better than Wavelink in so many ways…”

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Another Stay-Linked VAR commenting on our product and support. This one received a few days ago – September 2009.

“Thanks a ton for getting these guys up and running so quickly. Your solution is superior to Wavelink in so many ways, but the knowledge and effort you guys put in is the reason I try to convert all my clients!

Thanks again!

Andy”

Please see our website and see all the benefit of the Stay-Linked product. And don’t forget that our support is the best in the industry!

The Problem with “Distributed” RF Computing

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We’ve all been through the “centralize / de-centralize / centralize” cycles over the past several years. Today’s cycle is centralization, thanks in large part to the power available on host systems. Another factor is the reduced cost of managing those servers vs. the cost and problems of trying to manager multiple (sometimes hundreds) of dedicated servers.

So why are you still de-centralizing your RF environment – the hardest set of computers to manage? Well that’s exactly what you’re doing using telnet on the device – it’s another computer independently accessing your host while being mobile, subject to disconnects, and used in the most harsh environments. Yet it still needs to be managed. What’s that costing your company?

So even if you primary application is running on a central host, you are distributing the telnet computing to all of those mobile devices. How’s that working out for you?

Consolidate and re-centralize you RF computing using Stay-Linked.

Stay-Linked runs on your centralized telnet host, and the RF devices only remote-control the host screen back on that host. The telnet session never leaves the computer room.

That makes it much easier to manage every connection to the host – whether that’s RF devices in the warehouse, cellular devices anywhere in the world, or desktop PC connections. And the only communications between the Stay-Linked client in the field and the host in the computer room is encrypted, secure and reliable. You lose all those benefits using that decade-old telnet running on all those de-centralized systems. What’s that really costing your company???

Try Stay-Linked and see how much easier, more reliable, and less expensive support can be.

How to Make the “RF PAINS” Go Away!

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This scenario has happened hundreds of times:

A distribution center just received a shipment of wireless computers. They’ll be used for inventory control. The access points are in place, the host applications are running, and the guns are ready to use.

After a while, though, problems start to pop up. The guns freeze up, so that workers have to wait while their IT guy gets a problem resolved. When a battery dies unexpectedly, a warehouse worker’s scanned data is lost…but nobody knows just when the data stopped getting through. Complicated proxy server software needs to be set and re-set; controllers need to be tweaked. Questions arise: is this a network problem, a device problem, or a software problem?

Eventually, the head of IT calls the sales rep who sold the equipment. The pain has become unbearable, the loss of productivity has become too great. What, Mr. Sales Rep, are you going to do to eliminate our pain? Now the sales rep feels pain, too—the pain of losing a customer.

Then someone remembers Stay-Linked. Stay-Linked terminal emulation software is quickly downloaded and installed—the 30-day trial is free, so it’s worth a shot. Suddenly, the pain goes away. Productivity is restored.

Don’t install terminal emulation software that’s going to cause pain. Don’t just check the box and get the default emulator—because sometimes free isn’t really free.

Stay-Linked works where others don’t. Move up to Stay-Linked.